Shipping policy
Shipping Policy
Days of the week we ship: Monday - Friday.
Cut-off Times: Orders made after 1:00pm CST will ship the next business day.
We offer UPS Ground for Free. We can ship UPS 3-Day, 2nd Day or Overnight for an additional fee. Please contact us for a cost for these services.
GROUND SHIPPING TIME IS ONLY GUARANTEED TO BE 2 TO 5 BUSINESS DAYS FOR ALL SHIPMENTS TO THE LOWER 48 US STATES for most cases.
Overnight orders require additional cost and approval.
UPS Saturday Delivery: please contact for details
Outbound shipping days: Outbound Shipping is Monday through Friday, excluding holidays.
International Shipping
UPS International Services Only - EWX
Shipments Outside the Continental US: All buyers outside the 48 lower US States are responsible for determining and paying their own customs, brokerage, and other shipping costs and charges. We will not refund international shipping costs under any circumstances. The buyer is responsible for paying all return shipping and customs charges in case of an issue with the product.
For All Shipments
How we ship: We ONLY ship using our shipping account. Our preferred carrier is UPS. Please do not ask to use your account or service.
"Shipping" includes: "Shipping" charges include packaging, insurance, shipping, and handling charges. We cannot separate these charges. We ship "F.O.B. Destination." We insure from our location.
Shipping Damage or Lost Shipment: We'll manage the claim with the right shipper. For damaged shipments, the shipper must inspect and may pick up the damaged item. Please keep all original packaging available for the shipper's inspection. If the shipper picks up the item after completing their inspection, please return all parts of the order. We do not refund for shipping damage until we receive reimbursement from the shipper and/or the damaged product is returned to the shipper or to us. We will refund your payment for a lost shipment once we have received word from the shipping company that the claim will be covered.
Correct Shipping address: The buyer is responsible for ensuring we have the correct SHIP TO address when payment is made. We charge a $25.00 fee for any address correction made after shipment. This must be paid within 24 hours, or the delivery company will automatically return the item to us. This fee applies to ANY address corrections/clarifications, including errors such as incorrect or missing zip codes, apartment numbers, street numbers, business names, etc.